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Terms & Conditions

Terms and Conditions private customer:

Prices and payment

Each item is stated with price in SEK including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment.

Payment terms are stated in the shopping cart depending on the chosen payment method.

Shipping terms are stated in the shopping cart depending on the chosen shipping method.

Right of withdrawal:

Your right of withdrawal (withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret it. The withdrawal period begins to run on the day you received the product or a significant part of it. If the agreement applies to a custom-made product - or a product that has a clear personal touch, the withdrawal period begins to run on the day we provide information. CasaMarrakech does not pay shipping costs for returns and does not redeem goods sent against cash on delivery or cash on delivery. Refund will be made upon receipt of approved return. Should a returned item turn out not to be in perfect condition, we reserve the right to reject the exchange / repurchase and return the item plus shipping costs. We do not have the right to exchange / open purchase on ordered goods or sale goods.

When you have exercised your right of withdrawal:

You are obliged to keep the product in as good a condition as when you received it. You must not use it, but of course carefully examine it. If the product is damaged or lost due to negligence, you lose the right of withdrawal.

DELIVERIES

The delivery time is stated in the shopping cart under each shipping method. If an item has a different delivery time, it is stated next to each item.

Damaged goods:

damaged goods are reported on site to the driver and send a picture of the damaged goods and packaging to us via e-mail.

UNCOLLECTED PACKAGES

 Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently SEK 150.

RETURNS

Returns are made at your own expense unless the item is defective or if we have packed incorrectly. Returns should be sent as a letter or package, not against cash on delivery. In case of exchanges, we pay the new shipping from us to you.

Once you have exercised your right of withdrawal, you must,

in the case of an item: send or return it to us

in the case of a service: keep the material available to us, unless it causes inconvenience to you.

Repayment obligation:

We shall, if you have exercised your right of withdrawal, repay what you have paid for the product as soon as possible or no later than within 30 days from the day we received the product or, if it is a service, the notification that you have regretted. You must pay the return costs yourself when you return the item. We always pay the return cost for sending back so-called replacement goods.

 Delivery time:

You will receive your order within 1-4 weekdays. However, we reserve the right to final sales and delays. If your item is temporarily out of stock, we will contact you immediately via e-mail or telephone.

Deliveries within the EU

Delivery within the EU with DHL. Contact Us.

Delivery outside the EU

The recipient is responsible for the shipping as well as any taxes, VAT and customs fees.

 Other

If there is anything unclear contact us ..